Shipping Policy

Order Processing

Once an order is successfully placed, our system begins processing it during normal business hours. Most orders are processed within 1 to 2 business days, excluding weekends and public holidays.

During high-volume seasons, sales events, or product launches, processing time may take slightly longer. Customers will receive:

• An order confirmation email after placing the order
• A separate shipping confirmation email with tracking details once the order is shipped

Shipping Methods and Delivery Time

We offer standard shipping for most domestic orders. Standard shipping usually takes 3 to 7 business days after the order leaves our warehouse.

Delivery time may vary based on:

• Customer location
• Carrier availability
• Weather conditions
• Other factors outside of our control

Some remote locations may require additional delivery time. If a package is delayed after it has been handed to the carrier, customers should first check the tracking link in the shipping confirmation email.

Shipping Fees and Free Shipping

Free standard shipping may be available for orders that meet the minimum purchase requirement shown at checkout.

If an order does not qualify for free shipping, the shipping fee is calculated based on:

• Delivery address
• Package weight
• Available shipping methods

The final shipping cost is always displayed before the customer confirms the order.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an incorrect address is provided, the order may be delayed, returned, or delivered to the wrong location.

If a customer notices an address mistake shortly after placing an order, they should contact customer support as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed once the order has entered the shipping process.

Delivered, Lost, or Stolen Packages

Once the package is marked as delivered according to the carrier's tracking information, we are not responsible for lost or stolen packages.

If tracking shows delivered but the package cannot be located, customers should:

• Check around the delivery area
• Ask household members or neighbors
• Contact the shipping carrier directly

Our support team may assist with investigation, but replacement or refund decisions are reviewed case by case.

International Shipping and Restrictions

At this time, international shipping may not be available for all products. Some items may have shipping restrictions due to size, weight, brand rules, or destination regulations.

If a product cannot be shipped to the selected address, the customer will be notified during checkout or by customer support.