Order Cancellation Policy

General Cancellation Rules

We understand that customers may sometimes place an order by mistake, choose the wrong product, enter the wrong address, or change their mind.

We will try to help with cancellation requests whenever possible, but cancellation is not guaranteed once an order has entered processing or shipping.

How to Request Cancellation

Customers should contact customer support as soon as possible if they want to cancel an order.

The request should include:

• Order number
• Customer name
• Reason for cancellation

If the order has not yet been processed, packed, or shipped, we may be able to cancel it and issue a refund to the original payment method.

If the order has already been sent to the warehouse, packed, or handed to the shipping carrier, cancellation may no longer be possible.

Orders Already Shipped

An order cannot usually be canceled after tracking information has been created or after the package has been shipped.

In that case, the customer may need to wait for the package to arrive and then submit a return request if the item is eligible for return.

Return shipping fees and return restrictions may apply depending on the product type and reason for return.

Cancellation by Our Team

Some orders may be canceled by our team. We may cancel an order in situations such as:

• Item is out of stock
• Payment cannot be verified
• Shipping address is invalid
• Fraud risk is detected
• Product was listed with an obvious pricing error
• Order violates our policies

If we cancel an order, the customer will be notified by email, and any eligible payment will be refunded.

Order Changes Instead of Cancellation

If a customer requests changes instead of cancellation, such as updating the address, changing product color, changing size, or adding items, we will try to help before the order is processed.

However, changes cannot be guaranteed. Once an order begins fulfillment, it may be too late to modify the details.

Refund Timeline for Canceled Orders

Refunds for canceled orders are usually processed back to the original payment method.

The time required for the refund to appear depends on the payment provider or bank. Customers should allow several business days for the refund to be reflected on their account.

How to Avoid Cancellation Issues

To avoid cancellation issues, customers should carefully review product details, quantity, size, color, shipping address, and payment information before placing an order.