Return Policy

For customers who are not completely satisfied with their purchase, our Return Policy explains how to request a return, the return eligibility criteria, and the return process. Please read the following return guidelines carefully to ensure a smooth return experience.

Return Window and Eligibility

Customers may request a return within 30 days of the delivery date, unless a different return period is stated on the product page.

To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all accessories, manuals, tags, labels, and included materials. Items that show signs of heavy use, damage, missing parts, or modification may not be accepted for return.

How to Request a Return

To start a return request, customers should contact our customer support team with:

  • Order number
  • Product name
  • Reason for return
  • Supporting photos if the product arrived damaged or incorrect

After reviewing the request, our support team will provide return instructions. Customers should not send items back without approval, because unauthorized returns may not be processed correctly.

Category-Specific Return Restrictions

Certain product categories may have return restrictions for health, hygiene, or safety reasons.

Examples include:

  • Opened cosmetics and skincare items
  • Personal care products
  • Food-related products
  • Intimate items with broken original seals

Electronics such as phones, laptops, tablets, smartwatches, and accessories must be returned with all original components and must not be locked, password-protected, damaged, or altered. Clothing, shoes, and fashion items must be unworn, unwashed, and returned with original tags attached.

Return Shipping Costs

If the return is caused by our mistake, such as sending the wrong item or a damaged product, we may provide a prepaid return label or another return solution.

If the customer returns an item for personal reasons, such as changing their mind, ordering the wrong size, or no longer wanting the product, the customer may be responsible for return shipping costs.

Inspection and Return Outcome

Returned items will be inspected after they arrive at our return center. If the item meets the return requirements, we will approve the return and continue with the refund or exchange process.

If the item does not meet our return requirements, we may reject the return and send the item back to the customer. In some cases, a partial refund may be issued if the item is returned with missing packaging, minor damage, or signs of use.

Tracking and Carrier Responsibility

We recommend that customers use a trackable shipping method when returning items.

We are not responsible for return packages that are lost, damaged, or delivered to the wrong address by the carrier. Customers should keep their return tracking number until the return has been fully processed.