Refund Policy

All the refunds are reviewed, approved, and processed after a return, cancellation, or order issue. Please note that the refund process may take some time, and the exact timeline depends on various factors such as the payment method, bank processing times, and the reason for the refund.

How Refund Processing Works

Refunds are not issued immediately when a customer requests a return. First, the return request must be approved, and the returned product must be received and inspected by our team.

Once the returned item passes inspection, we will begin the refund process.

Refund Method and Timeline

Approved refunds are usually processed to the original payment method used during checkout.

Depending on the payment provider, bank, or credit card company, it may take 5 to 10 business days for the refund to appear on the customer account.

In some cases, the refund may appear sooner or later depending on the financial institution. We do not control the exact time required by banks or payment processors after the refund has been issued from our side.

Shipping Fee Refund Rules

Shipping fees are generally non-refundable unless the return is caused by an error on our side.

Customers may be eligible for product price and original shipping fee refunds if:

  • We shipped the wrong item
  • We sent a defective item
  • The product was damaged before delivery

If the customer returns an item for personal reasons, such as changing their mind, ordering the wrong item, or no longer needing the product, the original shipping fee may not be refunded.

Discounts, Coupons, and Partial Item Returns

If a customer used a coupon, discount code, reward credit, or promotional offer, the refund amount is based on the final amount actually paid for the item after discounts.

Promotional values may not be refunded as cash.

If an order included multiple items and only one item is returned, the refund applies only to the returned item. If the return causes the order to no longer meet the requirement for a promotion, free shipping, or bundle discount, the final refund amount may be adjusted.

Refunds for Canceled Orders

For canceled orders, refunds depend on the order status.

  • If the order is canceled before processing or shipment, the refund may be issued quickly.
  • If the order has already shipped, the customer may need to wait until the package is returned before a refund can be processed.

Denied or Partial Refunds

If an item is returned in unacceptable condition, we may deny the refund or issue a partial refund.

Examples include:

  • Missing accessories
  • Damaged packaging
  • Used cosmetics
  • Worn clothing
  • Locked electronics
  • Products returned after the allowed return period

Customers will be notified if a refund is denied or adjusted.